EG88 Privacy Policy — How We Keep Your Data Safe

1 Introduction

EG88 (referred to herein as "we" or "the Platform") takes user privacy seriously. We believe every individual should have control over their own personal data.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over your data. By registering or using any service on EG88, you agree to this policy.

2 What Data We Collect

EG88 may collect three types of data:

a) What you provide directly:

• At registration: name, date of birth, email, mobile number, and address.
• For KYC verification: a copy of your national ID or passport.
• At payment: transaction details (card or mobile banking numbers are not stored on EG88 servers; these are handled separately by the payment gateway).
• Support Contact: Information you share when contacting our support team.

b) Collected automatically:

• IP address and device details (model, operating system).
• Browser type and version.
• Time spent on the platform and pages visited.
• Log of gaming activity (which games were played and for how long).

c) From third parties:

• Identity verification services for fraud prevention and KYC checks.
• Transaction confirmation from payment processing organizations.

3 How We Use Your Data

EG88 uses the data it collects for the following purposes:

• Account management: Registration, login, password recovery, and account security.
• Service Delivery: Processing game play, deposits, and withdrawals.
• Customer support: To address your questions and resolve any complaints.
• Security and fraud prevention: Detection of multiple accounts and monitoring of suspicious transactions.
• Responsible gaming: Identifying excessive gaming patterns and providing appropriate support.
• Legal compliance: To meet licensing authority requirements and comply with AML policies.
• Service Improvement: Analytics to improve the platform experience.
• Promotional communications: Bonus and offer notifications are sent only with your consent.

4 Sharing information with third parties

EG88 never sells your personal data. However, certain information may be shared in the following limited circumstances:

• Payment processors: Minimum information shared with payment gateways to process deposits and withdrawals.
• KYC service providers: With a certified KYC provider for identity verification.
• Game providers: Technical data required by providers for game operation (not personally identifiable information).
• Legal authorities: When required by court order, licensing authority request, or legal obligation.
• Fraud prevention: Fraud prevention information shared with other licensed operators (limited).

5 Cookies & tracking technologies

EG88 uses cookies to enhance your platform experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — the platform cannot function without these.
• Functional cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: Understanding which sections of the platform are used most (aggregate data, not personal).

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

6 Data protection measures

EG88 has implemented multiple layers of technical safeguards to protect your data:

• All data transmissions are secured with SSL 256-bit encryption.
• Sensitive data stored on our servers (passwords, KYC documents) is kept in encrypted format.
• Regular application of security patches and updates.
• Server access is restricted — only authorized personnel are permitted entry.
• Automated alerts for unusual login activity or transactions.
• Third-party security audit at least once a year.

7 Data retention period

How long EG88 retains your data depends on the type of information and applicable legal requirements:

• Account Information: For the duration your account is active. Up to 5 years after closure to meet legal obligations.
• Transaction Records: A minimum of 5 years as required under AML policy.
• KYC Documents: For the period required to fulfil legal obligations.
• Support Contact: Up to 2 years after resolution.

Unless required by law, your personal data will be deleted or anonymised after your account is closed.

8 Your Rights

As an EG88 member, you have the following rights over your personal data:

To exercise these rights, contact the EG88 support team via live chat or email. We aim to respond within 30 days.

9 Minor protection

EG88 strictly does not serve users under the age of 18. We do not knowingly collect any data from minors.

Age is verified at registration and confirmed through identity documents during the KYC process. If there is reason to suspect that a minor has created an account, EG88 will immediately close that account and delete any collected data.

10 Privacy Policy updates

EG88 may update this Privacy Policy from time to time. For significant changes, members will be notified in advance via their registered email and through an on-platform announcement.

Continued use of EG88 after a revised policy takes effect will be considered acceptance of the new policy. The "Last updated" date at the top of the page will always reflect the latest version.