EG88 FAQ — All Your Questions Answered

Deposits via mobile banking and most payment methods are credited instantly. Bank transfers may occasionally take 15–30 minutes. If it takes longer than 30 minutes, please contact support.

Withdrawals at EG88 are typically processed within 15–30 minutes. First-time withdrawals may take a little longer if KYC verification is not yet complete. Once KYC is done, all subsequent withdrawals are processed faster.

Minimum deposit and withdrawal amounts vary by payment method. Check the deposit and withdrawal section in your account for the latest details, or contact support.

EG88 generally does not charge withdrawal fees. However, some payment gateways may apply their own transaction fees. Contact support for details on charges for a specific method.

Each bonus has its own wagering requirements. Typically, you need to wager the bonus amount a set number of times before you can withdraw. Full terms are listed in the bonus details or in the Terms & Conditions Details are provided.

Yes, you can decline a bonus. Simply don't claim it, or let support know. Some players prefer to skip bonuses to avoid wagering requirements — it's entirely your choice.

There's no separate sign-up required for the EG88 VIP program. Points accumulate automatically as you play, and your level advances accordingly. Higher levels unlock bigger bonuses, faster withdrawals, and exclusive perks.

Yes, all EG88 games are playable on mobile. The website is fully mobile-optimized, and a mobile app is also available for an even smoother experience.

Yes, all games at EG88 use an RNG (Random Number Generator) that is internationally certified. Live Casino games are run with real dealers in real time. Ensuring fairness and transparency is a core priority at EG88.

EG88's Sports section lets you bet on cricket, football, badminton, tennis, basketball, and many other local and international sports. Live betting is also available.

KYC verification typically requires:

• A clear photo of your National ID (NID) or passport
• Selfie or Live Photo
• Proof of address document (where applicable)

All documents can be uploaded in the verification section of your account settings.

Yes, EG88 keeps all your personal information protected with SSL 256-bit encryption. No data is shared with third parties. For more details, visit our Privacy Policy here.

Change your password immediately and notify EG88 support. We will review your login history and take the necessary steps. If needed, your account can also be temporarily locked.

Self-exclusion means voluntarily closing your account for a set period — from 6 months to permanently. You will not be able to log in during this time. Simply send a message to support and it takes effect immediately.

During a cooling-off period, your account is temporarily suspended for anywhere between 1 day and 6 weeks. You will not be able to log in during this time. Your account reopens automatically once the period ends. It's ideal for anyone who wants to take a short break.

The EG88 mobile app can be downloaded directly from the official EG88 website. Both Android and iOS versions are available. Downloading the app from third-party sites is not safe.

The fastest way to reach EG88 support is via live chat, which is available 24/7. You can communicate in Bengali. Email support is also available, but live chat gives you the quickest response.

Using a VPN may violate EG88's terms and could result in your account being suspended. If you're experiencing connection issues, please contact support directly.